Real reviews, more often
Many satisfied customers don't leave a review, simply because nobody asks them at the right moment. We set up a simple, polite and regular request.
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A simple system to get more reviews from real customers.
3 working days
7 working days
Your customers are happy but forget to say so. A QR code or a message after the job often makes the difference.
A recent review reassures passers-by who discover you on their phone.
Reviews replace word of mouth for people who don't know you yet.
A request sent after delivery helps future buyers make up their minds.
Timing is almost everything. Ask for a review right after a positive moment: the end of a successful job, the delivery of an order, a session that went well. Too late, and the customer has already moved on.
The simpler it is, the more customers respond. A link that opens the review page directly, a QR code on the counter or the invoice, a short and personal message. Every extra click loses reviews.
Replying to reviews matters as much as getting them. A personalised thank you shows that you care. Faced with a negative review, a calm reply and a proposed solution often reassure more than a perfect rating.
Stay honest: ask all your customers, not just the happiest ones, and don't offer a reward in exchange for a review. Google prohibits bought or filtered reviews, and European consumer protection rules govern how reviews are displayed. Fake reviews can be costly, in penalties as well as reputation.
Finally, reviews wear out over time. Ten recent reviews are often worth more than an old peak of fifty. The goal is not a one-off campaign, but a regular habit that works all year round.
Identify the point in your customer journey where satisfaction is highest, and ask at that moment.
The customer's first name and a sentence about their order make the message human, not an advert.
A short thank you is enough for positive reviews. For negative ones, stick to the facts and offer a solution.
No rewards, no filtering of customers, no fake reviews. It is the only lasting method.
Usually on your Google Business Profile, which is the most visible for a local business. Other platforms are possible depending on your trade. Mention it in your request and we will confirm in writing.
No, never. We set up a system so that your real customers leave their own reviews. Fake reviews are prohibited and dangerous for your reputation.
We plan a single reminder, short and polite, sent a few days later. There is no other reminder, and a customer who says they do not wish to respond is not contacted again.
In the Pro plan, the request goes out on its own after a step you define, such as an invoice sent or an order delivered. We adapt it to the tools you already use.
Yes, this is included in the Premium plan. We display the reviews while helping you follow the display rules in your country, in particular information on where they come from and how they are checked.
Reply calmly, thank them for the feedback and offer a solution. Our reply templates help you keep the right tone, even when the review seems unfair to you.
Tell us about your project. We study it in detail, then you receive a personalised study and a clear quote in writing, within 24 business hours. No meeting, no obligation.
What happens after your request
Or by email: contact@growthsystemexperts.com