The right message, at the right time
Confirmations, appointment reminders, follow-ups and standard replies go out on their own. Your customers feel looked after, and you have much less to think about.
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Confirmations, reminders, follow-ups and standard replies, sent at the right time.
4 working days
10 working days
Reminders the day before, confirmations and follow-up after the session, for fewer no-shows.
Order confirmation, shipping updates and a message after delivery.
Sending quotes, polite reminders and notices before due dates, without awkwardness.
The same message, in each customer's language, without rewriting everything.
A good automated message does not sound like a robot. It is short, personal and useful: the customer's first name, the information they need, and one clear action. If it is too long or too salesy, it gets ignored.
It all comes down to the trigger. A message goes out because something has happened: an order, a booked appointment, an unpaid invoice. Before writing, list these key moments in your customer relationship. Each one can become a scenario.
The channel matters. Email suits documents and details. A WhatsApp message is often read more quickly, but should stay rare and expected. Use each channel for what it does best, and do not duplicate every message.
Mind the rules. Messages linked to an order or an appointment are generally accepted. Marketing messages most often require prior consent under the GDPR and the rules in your country, and a simple way to unsubscribe. If in doubt, have your promotional messages checked.
Finally, test before switching on. A message sent twice, with the wrong first name or at 3 in the morning, damages trust. We test each scenario with test contacts before launching it for real.
Confirm, remind or follow up: each message has a single purpose and asks for a single action.
Keep your usual tone. Your customers should recognise the way you speak.
Schedule messages during the day and avoid sending them too close together.
Practical messages and marketing offers do not follow the same rules. Do not mix them.
It is a series of messages triggered by an event. For example: an appointment is booked, a confirmation message goes out, then a reminder the day before. The Essential plan covers one scenario with 3 messages.
We write short, personal messages, with the first name and useful details. They are sent from your address or number, in your tone.
Yes, from the Pro plan upwards, in addition to email. Automated sending on WhatsApp follows specific rules: we explain what is possible for your business before we start.
Yes, but with care. Marketing messages most often require the customer's consent and an unsubscribe link. We advise you to have your rules checked according to your country.
Yes. We show you where the texts are so you can adjust them. The Premium plan also includes 30 days of adjustments by us.
The Premium plan includes messages in 2 languages. Each customer receives the right version, based on the information you hold about them.
Tell us about your project. We study it in detail, then you receive a personalised study and a clear quote in writing, within 24 business hours. No meeting, no obligation.
What happens after your request
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